Is it safe to use my credit card? Yes. Our secure server encrypted software ensures that your internet transactions remain private and protected. Back to Top

What are my payment options? We accept Visa, MasterCard, American Express and Discover. Purchases by schools, corporations and other institutions requiring a purchase order and payment procedure can be arranged by calling 1-866-841-BRAS (-2727). Back to Top

Can I call my order in? Yes. You can phone to order by calling toll free 1-866-841-BRAS (-2727) Monday through Saturday, 10:00A-6:30P CST. If calling at other times, please leave a message and we will contact you at the beginning of the following business day to obtain the details of your order. Back to Top

Are my items in stock? The Lingerie Store USA offers 24-hour shipping on all products. Occasionally, a color or size selection may be temporarily unavailable. You will be contacted at the time your order is placed and informed of the approximate shipping time on the backordered item. Back to Top

Can I order something that is not on your website? In most cases, special orders can be placed for items that are not found on our website. If you would like to order or obtain assistance in ordering a special item, please contact us at 1-866-841-BRAS (-2727) or email us at info@thelingeriestoreusa.com and we will assist you with your request. Back to Top

What about backorders? If one or more of your selections are temporarily unavailable, we will immediately ship those items that are available and notify you of the shipping time for the backordered items. On orders qualifying for free shipping, there are no charges for subsequent shipments of backordered items. On orders that do incur a shipping charge, there will be no charge for shipping backordered items.

Your credit card is not charged for any items that are backordered until the backordered item is available and processed for shipping. Back to Top

When will my backordered item arrive? Our inventories are replenished on a weekly basis. Backorders typically are shipped within 7-14 days from the date your order is placed and are handled on a priority basis. When your backorder is shipped, you will receive a confirmation email with a tracking number. Your credit card will not be charged until your backorder is shipped.

If your order is delayed beyond the anticipated shipping time, we will contact you with details. At that time, you can approve the delay or take the opportunity to substitute styles, colors or to cancel the balance of your order. If you have any questions about your order, please feel free to contact customer service at 1-866-841-BRAS (-2727) or email us at customerservice@thelingeriestoreusa.com . Back to Top

Can I make a change in a backordered item in my order? To make changes to backordered items, please call us toll free at 1-866-841-BRAS (-2727) or email customerservice@thelingeriestoreusa.com and we will assist you. Back to Top

How can I cancel my order? To cancel an existing order please contact customer service at 1-866-841-BRAS (-2727) or email us at customerservice@thelingeriestoreusa.com . Please include your order number. Orders cancelled after the order is charged and shipped will be credited for the cost of the merchandise only and not the shipping costs. Back to Top

How late can I cancel an order? An order can be cancelled at any time prior to the time of shipping and no charges will be incurred. Orders cancelled after the order is charged and shipped will be credited, upon return of the package, for the cost of the merchandise only and not the shipping costs. Back to Top

Can I re-open an order that has been cancelled? Yes. If an order is re-opened within thirty days of the original order date, no additional action is required other than your request to re-open. If an order is re-opened after thirty days of the original order date, your credit card information will be required. Please contact us at 1-866-841-BRAS (-2727) to re-open your order. Back to Top

How do I track my order? On the order confirmation you received after submitting your order, you will find a link to your order’s status page. If your order has been shipped, a tracking number will be included on the status page along with the method of shipping. Using your tracking number, you can track your order by going to www.usps.com if your order was shipped via U.S. Postal Service or www.fedex.com if your order was shipped via FedEx. Back to Top

Do I need to pay sales tax? Sales tax is charged for customers located in the state of Oklahoma only. The sales tax rate is 8.5% and is automatically calculated during the checkout process. Back to Top

Is gift wrapping available? Gift wrapping is available for a charge of $3.00 per package. Your gift item(s) is covered in tissue and wrapped in a black, purple or red box and then tied with a complementary colored satin gift ribbon. Your order will contain a field for conveying a message to the gift recipient. The message is copied to a small gift card and attached to the gift box. Gifts are shipped in an unmarked box with the return address label headed TLS USA. Back to Top

How can I submit comments and suggestions? You can send email to info@thelingeriestoreusa.com or call us at 1-866-841-BRAS (-2727). Back to Top

What shipping methods do you offer? We offer several shipping methods for our customers:

-Standard domestic shipping (4-7 days…free with purchases over $50)
-USPS Priority Mail (2-3 days)
-FedEx Second Day Air (2 business days)
-FedEx Overnight (1 business day)
-USPS Express Mail (1-2 days)
-International USPS Global Priority Mail (4-7 days)

Other shipping methods and arrangements can also be made. Please call toll free 1-866-841-2727 for options. Back to Top

How much do you charge for shipping? Free shipping is offered on orders over $50.00 being shipped via standard shipping (4-7 days) within the United States. On orders over $50.00 requesting special shipping other than standard shipping, orders $50.00 or under and international orders, the shipping charges are as follows: -USPS Priority Mail $5.25 (2-3 days) -FedEx Second Day Air $15-$24 based on weight and destination (2 business days) -FedEx Overnight $21-$55 based on weight and destination (1 business day) -USPS Express Mail $18-$25 based on weight (1-2 days) -International USPS Global Priority Mail $16-$25 based on weight and destination (4-7 days) Back to Top

Can I track my order? Once your order is shipped, you will be sent an email confirmation that includes the details of your order and your shipping information including method of shipping, shipping carrier and tracking number. You can proceed to the carrier’s website to track your package. Back to Top

My order has shipped, but I still can’t track it. How can I find out where it is? Tracking information on packages shipped via USPS may not be available for the first 24-48 hours after you receive your shipping confirmation by email. If after 48 hours you are still unable to track your package, please contact us toll free at 1-866-841-2727. Back to Top

What is your return policy? We hope that the items you select will fully meet your standards, but realize that sometimes you may need to return or exchange an item. If you are not satisfied with your purchase, you may return unworn merchandise with all tags attached within thirty (30) days for an exchange or refund. Credits or charges due will be made to the original credit card within 1-2 days from the receipt of your returned package. Initial shipping fees are not refundable. Back to Top

How do I return something? In your package you will find a return and exchange form along with a return mailing label. To return an item, fill out the form and enclose it with the merchandise you are returning and state whether you would like to exchange for another item or have the returned item credited to your charge card. You will be notified by email when your returned package is received and the credit processed to your charge card account. Initial shipping fees are not refundable.

Ship your return to: The Lingerie Store USA 7636 N. Western Avenue Oklahoma City, OK 73116 US United States Back to Top

What care should I take in making a return? Make sure that all tags are attached and that the item(s) is returned in the same or similar packaging as it was received so that the merchandise is adequately protected and not damaged or miss-shaped in the return. Delicately molded bras will be damaged if not shipped in a protective container. To insure full credit, ship all bras in protective packaging.

Intimate garments containing a crotch cannot, by law, be returned once they have been worn or tried on. To protect the garment and to insure credit if the item is returned, we suggest you try these items on over your underwear.

Please do not wear perfume or deodorant when trying on your purchase. Also, do not try on your purchase in the presence of cigarette smoke. These can leave marks or scents, which will make the item, non-returnable.

We reserve the right to refuse returns on items that do not meet the requirements stated above or do not meet hygiene and health regulations. Back to Top

Who pays for return shipping? You are responsible for the cost of returning the merchandise. Your return will be processed and your credit card credited within 1-2 days after the receipt of your return. Please allow a few days for the credit to appear on your credit card.

For an exchange, you are responsible for the cost of returning the merchandise. If you request a replacement item of equal value, there is no charge to ship the replacement item to you. If additional exchanges are required, you will be charged for shipping.

In the unlikely event that you have been sent the incorrect merchandise or if you received damaged merchandise, we will reimburse you for the cost of returning the package to us and you will not be charged for the shipping costs of replacement merchandise. Back to Top

What is your exchange policy? We will pay the re-shipping cost of the exchanged merchandise on the initial exchange. Additional exchanges will incur additional shipping charges.

If you received free shipping on your original order and the returning of merchandise for one or more items decreases your order total to below the amount that qualifies you for free shipping, $6.00 will be deducted from your order refund. Back to Top

Do you accept international orders? Yes. We ship to destinations around the globe. Back to Top

Do you display prices in U.S. dollars or foreign currencies? All product prices are stated in U.S. dollars. Back to Top

Who pays for any duties or taxes? Shipping costs for international orders are charged in combination with the merchandise charge prior to shipping. All duties and taxes are payable by the customer upon receipt of the package. Back to Top

I’m having a problem ordering from the website. What should I do? If you encounter any problems while attempting to place an order online or if you have questions regarding the order process, please call toll free to 1-866-841-2727 (Monday-Saturday, 10:00AM-6:30PM CST). Back to Top

I have never bought a bra online. Will I really be able to find the right size? We pride ourselves in being able to find the most comfortable and best fitting bra for our customers. Our “Fitting” section will provide you with detailed information on establishing your correct size while our product information and details fully explain the product features and fit considerations. After receiving your order and trying your new purchase on in the comfort of your home, we are available to answer any questions you may have. Our trained and experienced fitters will be happy to discuss your selection and make any suggestions on adjustments in sizing. Back to Top

What is the most common mistake women make about their bra size? The number one mistake women make when a bra is fitting snugly through the cups is to increase the band size instead of the cup size. You may be wearing a 36C and it feels tight so you increase the band size by moving up to a 38C instead of a 36D. Don’t change the band size unless you are unable to get a few fingers under the band of the bra. Back to Top

What is the number one mistake most full-figured women make when sizing a bra? The most common mistake among full-figured women is buying a bra with cups that are too small and then compensating by going up to a band size that is too big for them. This is understandable since most women have been buying bras from merchants who are limited in their assortment of cup sizes or they have been buying brands that only offer cup sizes to a D or DD. At The Lingerie Store USA, we offer a selection of beautiful bras that include band sizes as small as 30” with cup sizes to JJ. There is no longer any reason for a woman to compromise fit and comfort in selecting a bra. Back to Top

I have recently lost weight and my bra is too big around. Do I need to go down in cup size as well as back size? Due to changes in weight and body condition, it is important to be re-fitted every year. Accommodating changes in your bra size may mean buying a new size entirely. With a decrease in band size, the cup size may change proportionately. Unless you have noticed a change in your breast size, begin by trying the next band size down. This adjustment alone will probably be sufficient. Back to Top

How do I know if my straps are adjusted correctly? Slip a finger under your straps. If you can’t or if the straps are digging into your shoulders, you’re wearing the wrong bra size. Usually, the band size is too large and the cup size too small. The straps should only slightly hold the bra in place on your shoulders and not provide the actual support for your breasts. Do the strap test. Slip your straps off your shoulders so that they are resting on your arms. Except for some slight sagging at the top of the cups, a well-fitting bra should stay on without the straps’ assistance. Back to Top